Multilingual Medical Information Specialist - Spanish Speaking

For the past 25 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.

We’re looking for a Multilingual Medical Information Specialist to join our Medical Information Department. You will be responsible for providing a high-quality Medical Information service via phone and email following full training on designated clients/products. We’re looking for candidates based in Serbia or Croatia who can speak and write at C1 level in both Spanish and English and we will offer the role on a full time, fully remote basis.

Medical Information at ProPharma:

With strategically positioned and seamlessly integrated contact centers around the world, we provide customizable medical information services to meet the needs of companies of all sizes. Whether you need adverse event intake and follow-up, medical writing and content management solutions, promotional review, or other extended medical information services, our team of medical information specialists have the knowledge and experience to effectively support your needs.

You can find out more about our Medical Information department and what they do here: https://www.propharmagroup.com/services/medical-information/

The day-to-day:

• Answering technical questions received by phone, letter, e mail and fax in respect of designated products in an accurate, confident and professional manner.
• Complying with the specific Working Practices as agreed with clients
• Recognising adverse events and defective product reports and handling and reporting these in strict compliance with agreed ProPharma SOPs and WPs.
• Translating English documents into the target language or vice versa, and delivering these translated responses either on the phone or in writing and quality checking these.
• Using existing standard responses to prepare medical information correspondence (via client databases) or taking responsibility for liaising with the Medical Information Support Services (MISS) department to request the generation of medical information correspondence.
• Logging all enquiries in an accurate, comprehensive and timely fashion
• Managing confidential information in line with Data Privacy regulations