Merck
Job Description
For over 130 years, we have pioneered groundbreaking science. Today, we are driven by continuous innovation to develop breakthrough medicines, vaccines and technology. Rooted in direct experience on the farm and in the clinic, we work hand in hand with our customers every step of the way.
Our singular focus is to empower those who care for animals, helping them manage their vital responsibility with confidence. Because when it comes to animal health, no one sees it like we do.
Our company is a global healthcare leader with a diversified portfolio of prescription medicines, vaccines, and animal health products. Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity, and teamwork of our people. We strive to create an environment of mutual respect, encouragement, and collaboration. As part of our global team, colleagues in this role work cross-functionally with talented and dedicated partners while developing and expanding their skills and careers.
This role ensures timely, compliant handling of technical service inquiries, product complaints, and adverse events for the companion animal portfolio. Responsibilities include triaging incoming inquiries, managing technician level complaint processing end-to-end, supporting pharmacovigilance veterinarians, and serving as a liaison for product quality investigations and customer follow-up. The role supports accurate case documentation, quality assurance coordination, and clear communication with veterinarians, pet owners, sales representatives, and distributors.
Technical Support, Triage, and Complaint Handling (some combination of the below)
Quality Assurance for Product Complaints:
.
Cross-Functional and Commercial Support:
Required Education and Experience (one of the following):
Core Requirements:
Nice-to-Have Qualifications:
Skills and Competencies:
Animal Health Commercial Competencies
Leadership Behaviors:
#MSJR
#NSN2026
Required Skills:
Adverse Event Report, Adverse Event Report, Compliance Investigations, Compliance Policies, Corporate Ethics, Customer Complaint Resolution, Customer-Focused, Customer Service, Data Analysis, Data Confidentiality, Data Management, Data Processing, Data Quality Assurance, Decision Making, Detail-Oriented, Diplomacy, Drug Safety Surveillance, Employee Training Programs, Ethical Standards, Financial Acumen, Liaison Work, Pharmacovigilance, Policy Compliance, Policy Implementation, Product Analysis {+ 8 more}
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
The primary location for this posting is:
USA - REMOTE - REMOTE
Where required by law, the compensation range for this role is provided below.
The salary range for the primary location of this role is:
$71,900.00 - $113,200.00
This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.
Additional location(s) Compensation Information:
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
10%
Flexible Work Arrangements:
Remote
Shift:
1st - Day
Valid Driving License:
No
Hazardous Material(s):
n/a
Job Posting End Date:
10/24/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.